We have a customer friendly return policy and accept returns within 7 days from the date of delivery for any reason.
To Return a product you need to follow these steps:
Step 1: Initiate a Return by dropping a mail to us at email@example.com within 7 days from the date of receipt of the product.
Step 2: Once we receive your request, a case ticket shall be generated and our executive shall review your case and shall provide you with an amicable solution. You shall have three options for your Refund
Step 3: You shall then be provided with a Return shipping address to return the items back to us. Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn't get damaged during the return transit. Ship the product to the mailing address mentioned and send us an email to firstname.lastname@example.org with the courier tracking details. Without tracking number, the product can't be tracked and can be lost in transit. The return shipping cost is to be borne by the customer
Once the product has reached our warehouse your refund shall be authorized. It generally takes 4-7 days for the refund process to complete.
Note- The product must be shipped within 7 days from the date of approval of return request.
While we shall try to accommodate all your return requests, we may not be able to accept return or replacement request in the below-mentioned cases.
Missing Items in the Order
In case of missing products, a customer can opt for a refund which includes proportional shipping with product amount or He/She can opt for a gift card of product amount with the addition of full shipping charges as in the original order.
Can I cancel my order in case I change my mind after ordering?
The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.
Why a "24 Hour" deadline?
As soon as your order is confirmed, the action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.
Cancellation before the product has shipped?
If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after the product has shipped?
If your product has shipped we may not be able to accept your cancellation request, please contact Customer Service and they shall be able to work out a solution for you.
Who will bear the customs duty/fees/charges?
The liability of any customs duty if applied any is solely the buyer's responsibility. Sukkhi will not reimburse or entertain any cancellation requests in such matters.